Last updated: 27 October 2026
1. Who we are
The website azoresbeds.com and the bookings made through it are the responsibility of Azoresbeds – Gestão Alojamento Local, Unipessoal, Lda. (“AzoresBeds”, “we”), tax number (NIF) 516871781, registered office at Rua Amaro Dias, 34P, 9500-368 Ponta Delgada, Azores, Portugal.
Contact: info@azoresbeds.com · Phone and WhatsApp: +351 910 643 603.
AzoresBeds operates and manages holiday rentals (Alojamento Local) on São Miguel island. Each house has its own holiday rental registration number, shown on its page.
2. Acceptance
By using this website or making a booking, you accept these Terms and Conditions and our Privacy Policy. We may update these terms; the version that applies to each booking is the one published on the day you booked.
3. Bookings
3.1. Bookings are made through our booking engine (Beds24) or directly with us by phone, WhatsApp or email. A booking is confirmed when you receive the confirmation email and the payment described in section 4 is accepted.
3.2. The price shown on the website is calculated in real time for the dates and number of guests chosen. The final amount, including applicable taxes, is always shown before you pay.
3.3. The person making the booking must be at least 18 years old and is responsible for the group during the stay.
3.4. The number of guests may not exceed the capacity stated for each house. Overnight visitors must be notified and approved in advance.
3.5. Some houses and seasons have a minimum number of nights, shown in the booking calendar.
4. Payment
4.1. Direct bookings are paid by card, securely, through Stripe. We do not store your full card details.
4.2. You pay 50% when booking and the remaining 50% is charged automatically before arrival, within the period stated in section 5 for each house. If you book within that period, you pay the full amount when booking.
4.3. If a payment is not made on time, the booking may be cancelled.
4.4. Legally required taxes (for example, a municipal tourist tax, where applicable) are shown before payment or charged on site, as required by law.
4.5. We issue invoices in the name of AzoresBeds. If you need an invoice with a tax number, please let us know when booking.
5. Cancellations and changes
5.1. Payment and cancellation conditions for direct bookings depend on the house, and are also shown on each house page:
- General (14 days): 50% when booking and 50% charged 14 days before arrival (bookings made less than 14 days before arrival are paid in full). Free cancellation up to 14 days before arrival, with a full refund. After that, the amount already paid is not refunded.
- Azores Smart Stay and Sublime Coliseum (30 days): 50% when booking and 50% charged 30 days before arrival (bookings made less than 30 days before arrival are paid in full). Free cancellation up to 30 days before arrival, with a full refund. After that, the amount already paid is not refunded.
- Azores Mountain View (60 days): 50% when booking and 50% charged 60 days before arrival (bookings made less than 60 days before arrival are paid in full). Free cancellation up to 60 days before arrival, with a full refund. After that, only the 50% deposit is kept.
5.2. Refunds are made using the same payment method.
5.3. No-shows and early departures do not entitle you to a refund for unused nights.
5.4. Requests to change dates are subject to availability and may change the price. To cancel or change a booking, write to info@azoresbeds.com.
5.5. If, due to force majeure or circumstances beyond our control, the booked house becomes unavailable, we will offer an equivalent house or refund the full amount paid.
5.6. Bookings made through other platforms (for example, Booking.com or Airbnb) follow that platform’s conditions.
6. Arrival, departure and stay
6.1. Check-in and check-out times vary from house to house and are shown on each house page and in the booking confirmation. Different times can be arranged in advance, subject to availability.
6.2. By law, we must register the identity of our guests. Before or on arrival, we will ask for the identification details of all guests.
6.3. Guests must respect the house rules and the neighbours’ rest (especially between 10pm and 8am), and must not smoke inside the houses. Parties and events are not allowed without written permission.
6.4. Pets are only accepted in houses that say so, and on prior request.
6.5. Damage caused during the stay, beyond normal wear and tear, is the responsibility of the person who made the booking. We will report any damage with photos and the cost of repair or replacement.
6.6. AzoresBeds is not responsible for items left in the houses, but we keep anything we find and help return it (postage paid by the guest).
6.7. We may end a stay, without refund, in the event of illegal or dangerous behaviour, or behaviour that puts the safety or rest of others at risk.
7. Partner coupons
The partner discounts shown on the website are offered and managed by each partner, who is solely responsible for the service provided. Conditions may change without notice. If a coupon does not work, let us know on the coupon page.
8. Website content
8.1. We do our best to keep descriptions, photos and prices accurate and up to date. Small differences in decoration or equipment may occur.
8.2. The texts, photos, logos and design of this website belong to AzoresBeds or are used with permission. They may not be copied or used for commercial purposes without written permission.
8.3. This website may contain links to third-party websites (for example, partners or the booking engine). We are not responsible for their content.
9. Complaints and dispute resolution
9.1. If something goes wrong, please talk to us first: info@azoresbeds.com. We reply within 24 hours.
9.2. You can also file a complaint in the Electronic Complaints Book (Livro de Reclamações).
9.3. Under Portuguese Law no. 144/2015, in the event of a consumer dispute you may use an Alternative Dispute Resolution body, for example CNIACC – the National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt). More information on the Consumer Portal.
10. Applicable law
These terms are governed by Portuguese law. For any dispute, and without prejudice to consumer protection rules, the courts of the Azores (Ponta Delgada) have jurisdiction.
This is a translation. In case of doubt, the Portuguese version prevails.